Terms & Conditions

1. Our Company & Scope

“Serenity Hotels”, “we”, “us” and “our” refer to Serenity Hotels (Sri Lanka) operating the following properties:

• Kadupul by Serenity — 22/3 Porutota Road, Negombo 11500, Sri Lanka
• Neroli by Serenity — 67, Poruthota Road, Negombo, Sri Lanka. Regular operations from 15 November 2026
• Vines by Serenity — Under construction; opening details to be announced
• Hills by Serenity — Under construction; opening details to be announced
• Serenity Grand — Under construction; opening details to be announced

By using this site and/or making a reservation with us (directly or via our booking engine or third-party partners), you accept these Terms.

2. Website Use

All content on serenityhotels.lk and our subdomains is provided for general information. We may change or withdraw features, content or pages without notice. You agree not to misuse the site, attempt unauthorized access, or engage in activity that impairs operation.

3. Reservations & Payments

Reservations may be made directly with our team, via our official booking engine, or through authorized online travel agencies (OTAs). A valid card may be required to guarantee or prepay. Terms displayed with your selected rate/plan form part of your contract.

4. Rates, Taxes & Charges

Rates are per room, per night, in LKR unless stated otherwise, and subject to applicable taxes/levies. Rate inclusions are shown with the selected offer. Extra services (airport transfers, laundry, extra beds, special requests) are charged as per property schedule.

5. Cancellations, Amendments & No-Shows

Policies vary by property, dates and rate plan. The policy shown at booking applies. No-shows or late cancellations may incur up to 100% charge of the stay as indicated on your confirmation.

6. Check-In, Check-Out & Identification

Guests must present valid photo ID and, if applicable, the payment card used at booking. Early check-in/late check-out is subject to availability and may incur a fee.

7. Children, Extra Beds & House Rules

Policies differ by room and property. For safety and comfort, smoking, pets, pool use and quiet-hours rules apply as displayed at each property; fines may apply for violations.

8. Damage, Lost Property & Incidentals

Guests are responsible for damage, missing items or extraordinary cleaning. A refundable security pre-authorization may be taken at check-in. We are not liable for valuables not deposited with reception or stored in in-room safes where provided.

9. Third-Party Services

Airport transfers, tours and certain activities may be operated by third parties. We are not responsible for the acts, omissions or service quality of independent providers.

10. Intellectual Property

All trademarks, logos, photographs, text and other content on our sites are owned by or licensed to Serenity Hotels. No license is granted to copy, modify, distribute or use such materials except for personal, non-commercial use.

11. Privacy

Your personal data is processed in accordance with our Privacy Policy.

12. Liability & Disclaimers

To the extent permitted by law, we disclaim all warranties regarding this site and its content. Our total liability for any claim arising from your stay or site use will not exceed the amount paid for the relevant booking.

13. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control.

14. Governing Law & Disputes

These Terms are governed by the laws of Sri Lanka. Courts of competent jurisdiction in Sri Lanka have exclusive jurisdiction over disputes, subject to mandatory consumer laws.

15. Changes

We may update these Terms from time to time.

16. Contact

Serenity Hotels — reservations@serenityhotels.lk

17. Travel Agents – Special Conditions

1. Payment Terms

• Full payment must be made 21- 14 days prior to the guest’s arrival date(Depending on Travel Agent Tier).

2. Cancellation & No-Show Policy

• Free cancellation is permitted up to 7 days before arrival (Credit Note will be issued for amount paid).
• Any no-show or cancellation after the free cancellation period will be charged 100% of the total booking amount.

3. Cancellations Between 21 and 7 Days Before Arrival

• Cancellations made between 21 days and 7 days before arrival are eligible for a hotel credit note.
• This credit note is valid for 3 months from the date of issue.
• The credit may be used for any preferred future dates, subject to availability.
• The credit value may be applied to offset a future booking.

4. Credit Note Conditions

• Each credit note is valid for one-time use only per booking.
• If the guest or agent amends the new reservation after redeeming the credit note, the existing credit note becomes void.
• If applicable, any remaining balance from the original payment will be issued as a new credit note, valid for one-time use.